Our Clients

Both private individuals and companies can buy on our Arts and Craft Supplies eCommerce Website.

Prices

In our online store the prices are indicated both WITH and WITHOUT VAT 22%.

Minimum Order

Please note that on our Arts and Craft Supplies store there is NOT a minimum spend requirement.

Terms of Payment

The payment is in advance, by bank transfer and shall not be made before our Order Confirmation. Please wait for our Order Confirmation that you'll receive within 24 hours from the reception of your order.

International Banking Coordinates:
Beneficiary/ Account Name: Raggio Web di Carmelo Renda
Bank: Banca Intesa
IBAN: IT96O0306981372100000002067
BIC/SWIFT: BCITITMMXXX

Shipping and Delivery

Generally, the orders are dispatched within 24 working hours, from the receipt of your payment confirmation, by express courier UPS / DHL / TNT / GLS, depending on the destination of the products.

Parcels are normally delivered, except of force majeure events, within 5-8 working days (SSHEX). The collection day, the recipient will receive the online tracking number to the email address provided at the time of order registration. The shipping costs indicated in the order include handling and packaging charges.

The ordered products are delivered to the delivery address indicated in the order.

We pay special attention and care to the packaging of all orders. The boxes are chosen according to the size of the products to guarantee their protection during transport. If you notice an abnormality or obvious damage to the packaging at the time of delivery, please inform the courier that you "Accept packages subject to control". This mention is necessary in order to obtain any possible damage reimbursements from the carriers.

Returns and Refund Policy

Information on the Right of Withdrawal – Law no. 185/99 (Directive 97/7/EC):
The purchases made through our website, like all distance purchases made by telephone or mail, since happen outside the stores, are protected by the Italian Law no.185 /22 May 1999 (The Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts), which stipulates that the consumer is entitled to exercise the Right of Withdrawal.

The consumer can exercise the Right of Withdrawal of the purchased goods within 14 days from the receipt of the merchandise. Such right consists in returning the purchased goods to the supplier without penalty and without giving any reason, and consequently, this will determine the reimbursement of the price.

 Exceptions:
The Right of Withdrawal is applied exclusively to private individuals for actions not affecting their business activities. Therefore, it can not be applied to retailers or companies.

The Right of Withdrawal can not be applied to the following categories of products:
    a) audiovisual or computer software supports which were unsealed by the consumer;
    b) newspapers, periodicals and magazines.

 

Modality of exercising the Right of Withdrawal

The Right of Withdrawal must be exercised in writing by means of a written communication sent, within 14 days from the receipt of the goods, by e-mail or using the Contact form.

Such communication must contain the codes of the returned products and also indications on the modalities of reimbursement of the expenses (bank transfer, etc.) and eventually the banking coordinates.

The purchased products will have to be returned by the consumer, in conditions of integrity, to the following address: RAGGIO WEB DI RENDA Carmelo, Via Paganini n. 14 - 89026 SAN FERDINANDO (RC), Italy.

The costs of returning the goods will be borne by the customer.

Once received the goods, the integrity is verified and as soon as possible the customer will receive the cost of the returned products.

For any other technical or commercial information you may need, please contact us by using one of the following: Contact form, e-mail, tel./fax: 0966-304666 / Cell.: 3381261838.

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